Question 1

How do I choose the right harness size for my dog?

Accepted Answer

Measure around your dog's chest (the widest part, just behind the front legs) and compare with our size chart. If your pup is between sizes, we recommend sizing up for comfort.

Question 2

Are Gentle Wuff products adjustable?

Accepted Answer

Yes! Our harnesses and collars have multiple adjustment points for a snug, secure, and comfy fit as your dog grows or changes shape.

Question 3

What materials are your products made from?

Accepted Answer

We use durable, eco-friendly materials — including recycled polyester webbing and hardware that's built for daily walks, hikes, and coffee shop runs.

Question 4

Can I wash my Gentle Wuff gear?

Accepted Answer

Absolutely. We recommend hand washing with mild soap and air drying to keep your gear looking fresh.

Question 5

Will the colors fade?

Accepted Answer

Our fabrics are designed to be colorfast and weather-resistant, so your pup's gear stays bold and bright — even after lots of adventures.

Question 6

When will my order ship?

Accepted Answer

Most orders ship within 2–3 business days. You'll receive tracking information as soon as it's on its way.

Question 7

How much is shipping?

Accepted Answer

Standard shipping in the contiguous US: $9.95 on orders under $50, free on orders of $50 or more. Alaska and Hawaii: $25.00 flat rate on orders up to $99.99, $60.00 flat rate on orders of $100 or more. Express shipping is available at checkout; its price depends on weight and location.

Question 8

Do you ship internationally?

Accepted Answer

Right now we ship within the U.S., but we're exploring international options soon — stay tuned!

Question 9

What if my dog's harness doesn't fit?

Accepted Answer

We can’t process exchanges at the moment. You can return it within 30 days of delivery and order the size that fits. Sizing questions before you order? Write to help@gentlewuff.com.

Question 10

What's your return policy?

Accepted Answer

We accept returns of new or gently used items initiated within 30 days of delivery. Items must be clean, free of excessive dirt, pet hair, or damage. For more on returns, please see our Shipping & Return Policies at https://www.gentlewuff.com/policies/refund-policy.

Question 11

What does "Built to Bond" mean?

Accepted Answer

Our gear is designed to make everyday adventures — from trail walks to coffee runs — more comfortable and connected for you and your pup.

Question 12

How can I share photos of my dog in Gentle Wuff gear?

Accepted Answer

We'd love to see them! Tag us @gentlewuff or use #BuiltToBond for a chance to be featured.

Question 13

I have more questions — how do I reach you?

Accepted Answer

Our team of dog people is here to help! Email us anytime at help@gentlewuff.com.

Question 14

Is the Gentle Wuff app free?

Accepted Answer

Yes. It's free on iPhone, iPad and Android, with no ads. Download it from the App Store or Google Play.

Question 15

Where do the dog-fit scores come from?

Accepted Answer

From what local owners report in the app — whether dogs are allowed inside or on the patio, water, shade, crowds, noise and space — checked by Gentle Wuff before it reaches a place page. A place’s spec sheet shows how many owners reported, how recently, and how sure we are. Place names, ratings, hours and photos come from Google Maps.

Question 16

Who can see My places?

Accepted Answer

Only you. Your map is private: your saved places, notes and photos, your lists and your home privacy zone. If you share a spot or what you know about a place, it is anonymous — never linked to your name, profile or dog — and we check it before it goes live. Nothing inside your home privacy zone can ever be shared.

Question 17

How do I delete my app account?

Accepted Answer

In the app, go to Me → Account Management → Delete Account. You can also email help@gentlewuff.com from the address on your account and we'll delete it for you.

Questions? Answered.

[ Product & Fit ]

[ Care & Durability ]

[ Orders & Shipping ]

[ Returns & Exchanges ]

[ Brand ]

[ The App ]

Still need help?

Questions? Answered.

[ Product & Fit ]

01How do I choose the right harness size for my dog?

02Are Gentle Wuff products adjustable?

03What materials are your products made from?

[ Care & Durability ]

01Can I wash my Gentle Wuff gear?

02Will the colors fade?

[ Orders & Shipping ]

01When will my order ship?

02How much is shipping?

03Do you ship internationally?

[ Returns & Exchanges ]

01What if my dog's harness doesn't fit?

02What's your return policy?

[ Brand ]

01What does "Built to Bond" mean?

02How can I share photos of my dog in Gentle Wuff gear?

03I have more questions — how do I reach you?

[ The App ]

01Is the Gentle Wuff app free?

02Where do the dog-fit scores come from?

03Who can see My places?

04How do I delete my app account?

Still need help?