Refund Policy

To ensure fairness and product integrity, we assess returned items based on the following:

• Minimal Wear: Light, easily removable debris (e.g., a few stray pet hairs or dust) and no visible wear, tears, chewing, staining, or other structural damage.
• Excessive Wear: Significant pet hair, embedded fur, dirt that cannot be brushed away, or visible damage (e.g., fraying, tears, bite marks, staining, broken hardware, or fabric pulls). Items in this condition may not be eligible for return.

Final sale, clearance, discontinued items, and certain bundles are not eligible for return. Items that are not eligible will state so on the product page. Bundled items returned individually may be refunded at a prorated value unless the bundle requires a full return.

Orders placed in November or December have an extended 45-day return window.

Refunds are issued to your original payment method within 10 business days of approval. Shipping charges are non-refundable. Promotional discounts will be adjusted for partial returns.

To initiate a return, please visit gentle-wuff.loopreturns.com/#/.

Refunds for defective items will always be issued to your original payment method, as required by law. If you run into any issues or questions, please email help@gentlewuff.com with your order number and reason for return.

We are unable to process exchanges at this time.

For defective products, we’ll replace or refund according to our Warranty Policy. Please contact us as soon as possible (ideally within 7 days of receipt).

Gift returns are eligible for store credit. Please contact us with the gifter’s order details. Gift returns without proof of purchase are ineligible for return.

If you purchased through a third-party retailer, please contact them directly. We’re unable to process returns for items not purchased through our website.

All Gentle Wuff gear is covered by a 3-year limited warranty from the date of purchase. See our warranty page for details.

In accordance with the FTC Mail Order Rule, we strive to ship all products within the timeframe indicated at checkout. In case of delay, you will be notified and given the option to cancel for a full refund.

Some states, including California, New York, and Massachusetts, may provide additional return rights to consumers. We comply with all applicable state and federal laws, and nothing in this policy limits any rights you may have under those laws. Gentle Wuff reserves the right to refuse returns in cases of policy abuse.